Support & FAQ

Getting Started

1. Download Clean Express from the App Store.
2. Open the app and tap Add Server to enter your NNTP server details (host, port, security mode).
3. Choose your preferred connection security: Plaintext, STARTTLS, or SSL/TLS (Implicit).
4. Once connected, browse available newsgroups and subscribe to the ones you want to follow.
5. Sync headers, read threads, download attachments, and compose posts.

Frequently Asked Questions

Q: What is NNTP / Usenet?

A: NNTP (Network News Transfer Protocol) is the protocol used to read and post to Usenet newsgroups — a distributed discussion system that predates the modern web. Clean Express is a client that connects to NNTP servers.

Q: Do I need a Usenet provider account?

A: Yes. Clean Express connects to NNTP servers you configure. You'll need access to at least one NNTP server, either a public server or a paid Usenet provider.

Q: How are my server credentials stored?

A: Server credentials are stored in the system Keychain, protected by your device passcode or biometric authentication. They never leave your device.

Q: What attachment formats are supported?

A: Clean Express decodes yEnc and uuencode binary payloads. You can preview text, images, and PDFs inline, and queue large downloads for batch retrieval.

Q: Can I post to newsgroups?

A: Yes. Compose new posts or replies with quote-aware context. Choose MIME, yEnc, or uuencode posting format. Drafts are saved automatically and posting happens in the background.

Q: Does Clean Express collect my data?

A: No. Clean Express does not collect personal data. All data stays on your device. See our Privacy Policy for full details.

Q: The app crashed. What now?

A: Clean Express uses Sentry for crash reporting. Anonymous diagnostics are sent automatically to help us fix bugs. No personal data is included. If the issue persists, contact us with a description of what happened.

Contact

Need more help? Reach us at support@cleanexpress.app.

We aim to respond within 48 hours.